TRAVERSE Global v11.1

Orders

Use the transactions functions to enter customer invoices, orders, price quotes, credit memos, RMAs, and cash invoices. You can also use these functions to edit, verify, or backorder transactions. You can enter transactions before you receive payment, when you receive partial payment, or when you receive the entire payment.

The ability to enter Return of Merchandise Authorizations (RMA) gives you the ability to accept and credit returned merchandise. An RMA precedes a Credit Memo like a Quote precedes an order. An RMA number will be issued, and the transaction will be held until product is received against the RMA.

Note: If you interface Sales Order with Inventory, Sales Order transactions update the Inventory in-use and committed quantities online. When you post Sales Order transactions, the system updates the available quantities, dates, detail history, and lot and serial history if the Inventory options are set to retain this information.

After you enter an invoice or order, you can print online invoices, picking slips, and quotes if you select these options in the Business Rules function. You can print online invoices for any customer, even if the customer's record does not require that the customer receive invoices. You can also create a Purchase Order or Purchase Requisition from a line item you want to add to the order. See SO Link to PO for more information.

Note: A pop-up notification window will appear if the customer is on credit hold when you enter a sales order.

Transactions do not need to be in the currency assigned to the customer for which you are entering a transaction. That is, transaction amounts may be entered in any Active Currency. Use the Base Currency check box that appears when you select a customer that uses a currency other than the base currency to view or enter transaction amounts in your company's base, or functional, currency.

With the Configurator application, you can use the Orders function to configure a sales order item or a manufactured item. You choose which type of item (sale item or manufactured item) you are ordering when you select the item to configure.

Command buttons on the toolbar:

Select To
Update Unlock fields for editing.
Copy If available, copy items and quantities from the customer's previous orders. See SO Copy for more information.
Verify Verify a new order. Note: Click Yes to verify and ship all items or click No to verify the order but do not want to ship all items.
Rem Credit View the customer's credit limit, open invoice balance, transaction balance, and credit available. See Credit Dialog Box for more information.
Exchange Rate Edit, if applicable, the exchange rate before saving the transaction. Once you save the transaction, you cannot change the exchange rate.
Print Print, if applicable, the invoice, Acknowledgment, Picking Slip, or Packing List associated with the transaction.
Payments Collect online payment information to be processed through the TRAVERSE Payment System (TPS). See External Payments Button for more information.
  • Use the Base Currency check box, if available, to select whether to display the transaction's currency amounts in your company's base currency.
    Note: This is only available if you use multicurrency and the customer's currency is different than the base currency.
  • The Net Due read-only field displays the total minus the paid amounts.

To create a new sales order, invoice, price quote, credit memo, or RMA record:

  • Click the New button on the toolbar.
  • The system will generate a new Transaction No.
  • Select the Transaction Type, as necessary: New (Sales Order), Invoice, Price Quote, Credit Memo, or RMA.

To edit an existing transaction:

  • Select the transaction you want to edit from the Transaction No drop-down list.
  • Click the Update button on the toolbar to unlock fields for editing.

To delete an existing transaction:

  • Select the transaction you want to delete from the Transaction No drop-down list.
  • Click the Update button on the toolbar to unlock fields for editing.
  • Click the Delete button on the toolbar. Click Yes on the notification window that appears.
ClosedHeader tab

  1. Accept or edit the Transaction Date.
  2. Select the Sold To customer from the drop-down list. The customer's address information will populate the address information fields on the Ship-To tab.
  3. Enter the customer's PO Number and PO Date, if applicable.
  4. Select a Batch Code for the transaction if you use batch processing.
  5. Edit, if applicable, the Location ID from which you are selling the items. The ID you enter also appears in the Item Detail view below.
  6. If applicable, edit the Requested Ship Date. The current date automatically appears in this field.
  7. Edit, if applicable, the Fiscal Period/Year.

    Note: If you change the fiscal period and year, the history information may not match the fiscal period information.

  8. Use this field to set the active currency ID for a new transaction. This is a view-only field for existing transactions.
    Note: This field appears only if you use multicurrency.
  9. If available and you use multicurrency, select a different rate in the Exch Rate field.
  10. The view-only Original Invoice and Orig Exch Rate fields display the original invoice and exchange rate for the transaction.
  11. Enter any Notes specific to the transaction.
  12. The view-only Blanket Number field displays the blanket order number for the transaction.
ClosedDocuments tab

  1. Enter the customer's PO Number and PO Date.
  2. The Pick Slip Number will appear when the order is picked and the pick slip is printed, or if necessary, edit the picking slip number assigned to the transaction after you print picking slips. A list of pick slip numbers associated with the transaction will display in the Pick Slip No table.
  3. Edit the Actual Ship Date, if necessary.
  4. The Invoice Number (or Credit Memo or Quote number) and Invoice Date will appear when an invoice (or credit memo or quote) is generated for the order. If necessary, edit the invoice number/quote number/credit memo number assigned after you print forms. A list of invoices/quotes/credit memos associated with the transaction will display in the Invoice No table.
ClosedBill-To tab

  1. Select the customer's sold-to or Bill-To ID when adding a new transaction.
  2. Select the Customer Level. Use the Customer Levels function to define customers or groups of customers. This field is only available if you chose to allow the customer level to be changed in the Business Rules function.
  3. Edit the Terms Code, if necessary. When you select a customer ID, the terms code associated with the customer appears.
  4. Edit the Distribution Code, if necessary. When you select a customer ID, the distribution code associated with the customer appears.
  5. Select the Sales Rep ID(s), commission Percentage(s), and Rate(s) for the sales representatives associated with the transaction. Each sales representative can receive up to 100 percent of a sale.
ClosedShip-To tab

  1. The customer's address information will appear in the address information fields. If you want to ship the order to a specific ship-to location for the customer, select a Ship-To ID if you set up a ship-to address for the customer in the Accounts Receivable Ship-To Address function. Only the ship-to IDs for that customer appear in the list; addresses for other customers are not included. If you did not set up a ship-to address for the customer, leave the field blank.
  2. If you select a Ship-To ID for the transaction, the destination's name, attention, and address information appear in their respective fields.
  3. Select the Ship Method/Via you will use to ship items to this ship-to address. Use the Accounts Receivable Shipping Method Codes function to set up these ship codes. If you have not set up Shipping Method/Via codes, leave this field blank and enter the shipping method in the field below the Ship Method/Via field.
  4. Enter a tracking number, if applicable, in the Ship Number field. The ship number prints on the invoice.
    Note: You cannot use the Order Tracking function to track shipments until you set up Shipping Method Codes in Accounts Receivable and enter a tracking number in this field.
ClosedTax tab

  1. Select the Tax Group ID associated with the customer.
  2. Mark the Taxable check box if the customer is set up as a taxable customer in the Accounts Receivable Customers function. Clear the check box if the transaction is nontaxable.
  3. The view-only Tax Location field(s) display the customer's sales tax location(s).
  4. The view-only Tax Amount field(s) display the customer's sales tax amount(s).
  5. The view-only Sales Tax field displays the gross sales tax amount.
  6. Mark the Adj field to enter a tax adjustment amount if you want to adjust the resulting total. Enter the Tax Adjustment amount and select a Tax Class for the adjustment.
    Note:The tax adjustment amount is posted separately from the tax amount.
  7. The view-only Net Sales Tax field displays the total sales tax amount.
ClosedPayments tab

  1. To add a Payment record, click the Add Record button (), then enter the amount received for payment in Payment Amount field.
  2. Select a batch code in the Deposit ID field, if you use batch processing.
    Note: The batch code you selected on the Header tab appears here. If you do not use batch processing, this field does not appear.
  3. Select the Payment Date.
  4. Enter the payment Amount.
  5. The currency ID selected on the Header tab is used by default. Edit the Currency ID of the payment, if necessary. Use the Exchange Rate button to select an exchange rate.
  6. Select the type of payment method from the Payment Method ID drop-down list. See Types of Payment Methods for additional information.
  7. The payment method you select determines the fields that appear. Fill in the information as required in the appropriate fields.
  8. Click the Save button on the toolbar to save your changes.
ClosedTotals tab

  1. The read-only Prepayment field shows the amount the customer has paid against the order before the invoice due date.
  2. Enter any Freight charges and select the Tax Class for the charges.
  3. Enter any Miscellaneous charges and select the Tax Class for the charges.
  4. The view-only Taxable, Nontaxable, Sales Tax, and Invoice Total fields display the taxable amount, nontaxable amount, sales tax amount, and invoice total, respectively, for the transaction.
  5. Click the Save button on the toolbar to save your changes.

Line Items

Use the Append button () to add line items to the transaction.

If you want to add a configured line item to the transaction, use the Configure button on the Customer Tasks Pane. See the end of this topic for more information.

Use the following command buttons on the menu bar to work with the line items for the transaction.

ClosedRemember:

You can hide or show columns in the grid by right-clicking on the upper left corner of the grid and selecting the fields to show or hide from the Columns submenu.

Select To
Re-sequence Reset the line sequence numbers if you've dragged the item lines into a different order.
Detail View additional information on the item, add bin and container numbers (if interfaced with Warehouse Management), and enter comments about the item.

Note: This button only appears for lotted items.
Req Generate a linked purchase order, requisition, or BM work order, as appropriate.
Completed Toggle whether the list of line items includes Completed lines in the list.
ClosedLine Items -- Grid View

  1. Enter or select an Item ID. If you interface Sales Order with Inventory, you can select inventory items and enter aliases for item IDs. If you select a kitted item, see the SO Kitted Items topic for more information regarding kitted items.

    Note: An item alias of type 'Customer' may be used on sales orders, AR transaction, blanket orders, or any transaction to enter an item as part of a customer transaction. This means if a customer is initiating or instrumental in generating a transaction, you have the option to utilize the customer's item number as an alternate method to select the item. This does not apply to internal, or non-customer transactions such as production, location transfers, physical inventory, etc. See the Item Alias -- Customer topic for more information.

  2. Edit the item Description, if necessary.
  3. If available, enter or edit the Additional Description of the item. This field is only available if you elected to use additional descriptions in the Business Rules function.
  4. Edit the defaulted Location ID if necessary. The location ID entered on the Header tab appears by default.
  5. Enter the number of items ordered in the Qty Ordered column. If you interface Sales Order with Inventory, the quantity ordered is committed in Inventory. If backordered quantities exist after the transaction is posted, the field is updated with the backordered quantity.
  6. The view-only Qty Needed field displays the quantity needed to fill the sales order. The quantity will remain until the item has a completed status.
  7. The Qty Shipped field displays the number of units shipped. After you verify an order, you ship units in full or partial quantities. If you ship all quantities, this field is set equal to the quantity ordered; if not, it is set to zero. After the transaction is posted, this field is cleared if backordered quantities exist.
    Note: This field becomes available after you verify and ship the order.
  8. Enter the Unit of measure, if necessary, for the item.
  9. If necessary, edit the Unit Price calculated from the pricing structure assigned to the item.
  10. The view-only Ext Price field displays the extended price (unit price multiplied by quantity shipped).
    Note: If you edit the unit cost, the extended price is recalculated accordingly.
  11. The read-only Linked field (check box in field view) indicates whether the line item is part of a transaction link between the sales order and a purchase order or purchase requisition. If the field is populated (check box marked), a link exists between the sales order and a purchase order or requisition. A hyperlink will also appear that allows you to drill into the purchase order or requisition.

    If the field (check box) is clear, there is no link. A number of tool-tips and click-throughs also give linked transactions greater visibility. See Linked SOs for more information.

    To use this feature, you must set the Transaction Link to Yes in the Sales Order Business Rules in the System Manager Company Setup.

  12. Click the Save button on the toolbar to save your changes.
ClosedLine Items -- Field View

Use the Toggle button () to switch between grid and field views.

ClosedLine Items tab

  1. Enter or select an Item ID. If you interface Sales Order with Inventory, you can select inventory items and enter aliases for item IDs. If you select a kitted item, see the SO Kitted Items topic for more information regarding kitted items.
  2. Edit the item Description, if necessary.
  3. If there is a customer part number for the item, enter it into the Cust Part No field.
  4. If available, enter or edit the Additional Description of the item. This field is only available if you elected to use additional descriptions in the Business Rules function.
  5. Edit the defaulted Location ID if necessary. The location ID entered on the Header tab appears by default.
  6. Enter the number of items ordered in the Qty Ordered column. If you interface Sales Order with Inventory, the quantity ordered is committed in Inventory. If backordered quantities exist after the transaction is posted, the field is updated with the backordered quantity.
  7. The view-only Qty Needed field displays the quantity needed to fill the sales order. The quantity will remain until the item has a completed status.
  8. The Qty Shipped field displays the number of units shipped. After you verify an order, you ship units in full or partial quantities. If you ship all quantities, this field is set equal to the quantity ordered; if not, it is set to zero. After the transaction is posted, this field is cleared if backordered quantities exist.
    Note: This field becomes available after you verify and ship the order.
  9. Enter the Unit of measure, if necessary, for the item.
  10. If necessary, edit the Unit Price calculated from the pricing structure assigned to the item.
  11. The view-only Ext Price field displays the extended price (unit price multiplied by quantity shipped).
    Note: If you edit the unit cost, the extended price is recalculated accordingly.
  12. The read-only Linked field (check box in field view) indicates whether the line item is part of a transaction link between the sales order and a purchase order or purchase requisition. If the field is populated (check box marked), a link exists between the sales order and a purchase order or requisition. A hyperlink will also appear that allows you to drill into the purchase order or requisition.

    If the field (check box) is clear, there is no link. A number of tool-tips and click-throughs also give linked transactions greater visibility. See Linked SOs for more information.

    To use this feature, you must set the Transaction Link to Yes in the Sales Order Business Rules in the System Manager Company Setup.

  13. If the line item is part of an RMA transaction, use the Reason Code field to select a reason for the RMA. You can set up reason codes through the SO Setup and Maintenance Reason Codes function.
  14. Click the Save button on the toolbar to save your changes.
ClosedDefaults tab

  1. In the Acct Code field, select the General Ledger account code to identify the General Ledger sales and COGS accounts.
  2. If necessary, edit the Inventory Acct number corresponding to the account code you set up for the item in the Inventory Items and Account Codes functions.

    Note: If you do not interface Sales Order with Inventory, the account numbers you set up in the System Manager Description Items function appear if you select a system manager description item. If the item is not set up in either application, the account numbers you set up in the Accounts Receivable Business Rules function in System Manager appear.

  3. If necessary, edit the Sales Acct number corresponding to the account code you set up for the item in the Inventory Items and Account Codes functions.

    Note: If you do not interface Sales Order with Inventory, the account numbers you set up in the System Manager Description Items function appear if you select a system manager description item. If the item is not set up in either application, the account numbers you set up in the Accounts Receivable Business Rules function in System Manager appear.

  4. If necessary, edit the COGS Acct number corresponding to the account code you set up for the item in the Inventory Items and Account Codes functions.

    Note: If you do not interface Sales Order with Inventory, the account numbers you set up in the System Manager Description Items function appear if you select a system manager description item. If the item is not set up in either application, the account numbers you set up in the Accounts Receivable Business Rules function in System Manager appear.

  5. Edit the Sales Category assigned to the item, if necessary.
  6. Edit the Tax Class assigned to the item, if necessary.
  7. Enter or edit the Price ID for the item, if applicable.

    Note: If you interface Sales Order with Inventory, the Price ID you set up for the item in the Inventory Items and Price Structures functions appears.

ClosedDiscount tab

  1. Edit the Unit Price (Basis) of the item, if necessary.
    Note: The extended price field automatically adjusts after editing the Unit Price.
  2. Select the type of discount to apply to the line item from the Discount Type drop-down list.
    Note: If you select Amount, enter the amount to discount the item. If you select Percentage, enter the percentage to discount the item.
  3. The view-only Extended Price field displays the adjusted order price.
ClosedCommission tab

  1. Select the Sales Rep ID(s), commission Percentage(s), and Rate(s) for the sales representatives associated with the transaction. Each sales representative can receive up to 100 percent of a sale.
  2. The view-only Unit Cost field displays the unit cost of the item.
    Note: This field only appears if you elected to display unit cost in the Business Rules.
  3. The view-only Ext Cost field displays the extended cost (unit cost multiplied by quantity).
    Note: This field only appears if you elected to display unit cost in the Business Rules.
  4. You can view the Commission Basis value, which only effects the commissions for sales reps that are being paid commissions on the basis of Gross Profit.
    Note: The setting and display of the Commission Basis value is based on the Display Commission Basis on Line ItemsBusiness Rule in System Manager. When the rule is disabled, the basis value will remain in sync with the Unit Cost and will be updated to the current unit cost during the release process. When the rule is enabled, the basis value will default to the current unit cost, and you may edit the value which will be transferred directly into the SO Transaction during the release process.
  5. The view-only Gross Profit Margin field displays the gross profit margin for the transaction.
  • Click the Save button on the toolbar to save your changes.
    • ClosedTask Summaries

    Before you change or delete transactions, print the Sales and Miscellaneous Credits Journals to verify the transaction numbers. After you change or delete transactions, print the journals again so that the audit trail is accurate. Unless there is an option to select currency, reports will print in the transaction currency.

    ClosedQuotes
    ClosedEnter a Price Quote
    1. Select Orders from the Transactions menu.
    2. Click the New button, on the toolbar, to open a blank record.
    3. Select Price Quote from the Transaction Type drop-down list.
    4. Enter the required information on the Header tab.
    5. Select the items from the Item ID field, on the Line Item tab, for which to obtain a quote.
    6. Enter the quantity of items in the Qty Ordered field, on the Line Item tab, for which to obtain a quote.
      Note: Price quotes remain in the Sales Order system until you delete them.
    ClosedEdit a Price Quote
    1. Select a price quote transaction number from the Transaction No field.
    2. Click Update.
    3. Edit the price quote as necessary.
    ClosedPrint a Price Quote
    1. Enter a price quote or select a price quote transaction number from the Transaction No field.
    2. Click Update.
    3. Click Print.
    4. Select Quote.
    5. Edit the invoice date, if necessary, from the Invoice Date field.
    6. Select an invoice message for the invoice from the Invoice Message field.
    7. Select the Additional Descriptions check box, if applicable, to include additional descriptions in the quote.
    8. Select the Federal Tax ID check box, if applicable, to include the federal tax ID for the company in the quote.
    9. Select the Print Kit Detail check box, if applicable, to include kit detail in the quote.
    10. Click a command button to
      11. Click To
      Print Print the price quote.
      Preview View a preview of the price quote.
      Reset Set all fields to their default values.
      Activity Display the Activity Log to view printing activity.
      Search Document Queue Allows you to search the document queue and send documents from the queue. You can also edit the subject, destination email address, and display name, if necessary. See Manage Document Queue for more information.
    ClosedDelete a Price Quote
    1. Select a price quote transaction number from the Transaction No field.
    2. Click the Delete button, on the toolbar, to delete the selected reason code.
    3. Click Yes at the "Are you sure you want to delete the selected record(s)?" prompt.
    ClosedDelete Multiple Price Quotes
    1. Select Periodic Maintenance from the Periodic Processing menu.
    2. Backup your data.
    3. Select the Do the following, then check the box check box.
    4. Specify the cutoff date for purging price quotes from the Delete Quote with dates prior to field.
    5. Click OK.
    ClosedOrders
    ClosedEnter a New Order
    1. Select Orders from the Transactions menu.
    2. Click the New button, on the toolbar, to open a blank record.
    3. Enter the required information on the Header tab.
    4. Select the items from the Item ID field, on the Line Item tab, for which to place the order.
    5. Enter the quantity of items in the Qty Ordered field, on the Line Item tab, for which to place the order.
      Note: You must verify new orders before you can generate invoices.
    ClosedMake a New Order from a Quote
    1. Select Orders from the Transactions menu.
    2. Select a price quote transaction number from the Transaction No field.
    3. Click Live.
    4. Click OK to convert the price quote to a new order.
    ClosedEdit a New Order
    1. Select Orders from the Transactions menu.
    2. Select a new order transaction number from the Transaction No field.
    3. Click Update.
    4. Edit the new order as necessary.
    ClosedVerify a New Order
    1. Enter a new order.
    2. Print the picking slip online or use the Print Picking Slips function to print the picking slip.
    3. Send the picking slip to a stockroom employee to determine what portion of the order can be filled.
    4. Select Orders from the Transactions menu.
    5. Click Verify.
    6. Click Yes if you are shipping all ordered items; otherwise, click No.
      Note: The Serial/Lot Number Entry screen appears if you interface Sales Order with Inventory and if any of the items are lotted or serialized. You must enter lotted and serial information to verify the order. After you enter this information, the status of the transaction changes from New to Verified.
    ClosedEnter an Invoice
    1. Select Orders from the Transactions menu.
    2. Click the New button, on the toolbar, to open a blank record.
    3. Select Invoice from the Transaction Type field.
    4. Enter any required information.
    5. Enter the quantity of items ordered in the Qty Ordered field, on the Line Item tab, for the invoice.
    6. Enter the quantity of items shipped in the Qty Shipped field, on the Line Item tab, for the invoice.
      Note: The Serial/Lot Number Entry screen appears if you interface Sales Order with Inventory and the item is lotted or serialized. You must enter the lotted and serial information.
    ClosedEdit an Invoice
    1. Select Orders from the Transactions menu.
    2. Select an order transaction number from the Transaction No field.
    3. Click Update.
    4. Edit the invoice as necessary.
    ClosedPrint an Online Invoice
    1. Select Orders from the Transactions menu.
    2. Enter an invoice or select an invoice transaction number from the Transaction No field.
    3. Click Update.
    4. Click Online.
    5. Click Invoice.
    6. Edit the invoice date, if necessary, from the Invoice Date field.
    7. Select an invoice message for the invoice from the Invoice Message field.
    8. Select the Additional Descriptions check box, if applicable, to include additional descriptions in the quote.
    9. Select the Federal Tax ID check box, if applicable, to include the federal tax ID for the company in the quote.
    10. Select the Print Kit Detail check box, if applicable, to include kit detail in the quote.
    11. Click a command button to
      12. Click To
      Print Print invoices.
      Preview View a preview of invoices.
      Reset Set all fields to their default values.
    ClosedPrint Invoices
    1. Select the Print Invoices function from the Transactions Journal menu.
    2. Enter the starting invoice number in the Starting No field.
    3. Click Print.
      Note: For more information, see the Print Invoices function.
    ClosedCreate a Backorder
    1. Select Orders from the Transactions menu.
    2. Enter a new order.
    3. Verify the order.
    4. Ship the order.
      Note: If you do not ship the entire order, the Sales Order system creates a backorder when you post the transaction. Backorders remain in the system until you fill or delete them.
    ClosedRMAs
    ClosedEnter an RMA
    1. Click the New button, on the toolbar, to open a blank record.
    2. Select RMA from the Transaction Type field.
    3. Enter the required information on the Header tab.
    4. Select the items from the Item ID field, on the Line Item tab, for which to obtain an RMA.
    5. Enter the quantity of items in the Qty Authorized field, on the Line Item tab, for which to obtain a RMA.

      The Quantity Authorized is the quantity of the item that will be credited to the customer. A credit memo will be issued for the value based on the Quantity Authorized, which may be different than the actual quantity returned by the customer. The Quantity Returned will only affect the inventory quantities, not the Extended Price on the Credit Memo. If you need to make an adjustment to that, edit the Quantity Authorized.

      Note: The Serial/Lot Number Entry screen appears if you interface Sales Order with Inventory and the item is lotted or serialized. You must enter the lotted and serial information.

    6. Enter a reason code for the merchandise return in the Reason Code field, on the Line Item Tab.
    ClosedEdit an RMA
    1. Select an RMA transaction number from the Transaction No field.
    2. Click Update.
    3. Edit the RMA as necessary.
    ClosedPrint an Online RMA
    1. Enter an RMA or select an RMA transaction number from the Transaction No field.
      Note: If you select an existing RMA transaction, click Update.
    2. Click Print.
    3. Select RMA.
    4. Edit the invoice date, if necessary, from the Invoice Date field.
    5. Select an invoice message for the invoice from the Invoice Message field.
    6. Select the Additional Descriptions check box, if applicable, to include additional descriptions in the quote.
    7. Select the Federal Tax ID check box, if applicable, to include the federal tax ID for the company in the quote.
    8. Select the Print Kit Detail check box, if applicable, to include kit detail in the quote.
    9. Click a command button to
      10. Click To
      Print Print the RMA.
      Preview View a preview of the RMA.
      Reset Set all fields to their default values.
      Activity Display the Activity Log to view printing activity.
      Search Document Allows you to search archived documents, if you have the Use Archive functionality enabled in the Business Rules. See Document Archiving for more information.
    ClosedProcess an RMA to a Credit Memo
    1. Select the RMA transaction to be processed from the Transaction No field.
    2. Click Update.
    3. Enter the quantity returned in the Qty Returned field. The Quantity Returned can be a different amount than the Quantity Authorized.
    4. Click Live to change the RMA to a credit memo after all items have been returned. Use the Returned Items function to process product the customer has returned before doing the final inventory update.

      Note: The credit memo is issued for the value based on the Quantity Authorized, which is the quantity of the item that will be credited to the customer, and may be different than the actual quantity returned by the customer. The Quantity Returned updates inventory quantities, and will not affect the Extended Price on the Credit Memo. If you need to make an adjustment to that, edit the Quantity Authorized.

    ClosedCredit Memos
    ClosedEnter a Credit Memo
    1. Select Credit Memos from the Transactions menu.
    2. Click the New button, on the toolbar, to open a blank record.
    3. Enter the required information on the Header tab.
    4. Select the items from the Item ID field, on the Line Item tab, for which to create a credit memo.
    5. Enter the quantity of items in the Qty Authorized field, on the Line Item tab, for which to create a credit memo.

      The Quantity Authorized is the quantity of the item that will be credited to the customer. A credit memo will be issued for the value based on the Quantity Authorized, which may be different than the actual quantity returned by the customer. The Quantity Returned will only affect the inventory quantities, not the Extended Price on the Credit Memo. If you need to make an adjustment to that, edit the Quantity Authorized.

      Note: The Serial/Lot Number Entry screen appears if you interface Sales Order with Inventory and the item is lotted or serialized. You must enter the lotted and serial information.

    ClosedEdit a Credit Memo
    1. Select a credit memo transaction number from the Transaction No field.
    2. Click Update.
    3. Edit the credit memo as necessary.
    ClosedPrint an Online Credit Memo
    1. Enter a credit memo or select a credit memo transaction number from the Transaction No field.
      Note: If you select an existing credit memo transaction, click Update.
    2. Click Print.
    3. Select Credit Memo.
    4. Edit the invoice date, if necessary, from the Invoice Date field.
    5. Select an invoice message for the invoice from the Invoice Message field.
    6. Select the Additional Descriptions check box, if applicable, to include additional descriptions in the quote.
    7. Select the Federal Tax ID check box, if applicable, to include the federal tax ID for the company in the quote.
    8. Select the Print Kit Detail check box, if applicable, to include kit detail in the quote.
    9. Click a command button to
      10. Click To
      Print Print the credit memo.
      Preview View a preview of the credit memo.
      Reset Set all fields to their default values.
      Activity Display the Activity Log to view printing activity.
      Search Document Allows you to search archived documents, if you have the Use Archive functionality enabled in the Business Rules. See Document Archiving for more information.
    ClosedPrinting Acknowledgements

    Use the Print Online Order Acknowledgment screen to print an order acknowledgment for a new transaction.

    1. Select a transaction from the Transaction No field.
    2. Click Update.
    3. Click Print.
    4. Select Acknowledgement.
    5. Select the Additional Descriptions check box, if applicable, to print additional descriptions on the acknowledgments.
    6. Select the Federal Tax ID check box, if applicable, to print the federal tax ID for the current company.
    7. Select the Kit Detail check box, if applicable, to print kit detail on the acknowledgment.
    8. Select the Completed Line Items check box, if applicable, to print completed line items on the acknowledgment.
    9. Select the message to print on acknowledgments from the Message field.
      Note: Messages are set up in the Accounts Receivable Invoice Messages function.
    10. Click a command button to
      11. Click To
      Print Print acknowledgements.
      Preview View a preview of acknowledgements.
      Reset Set all fields to their default values.
      Activity Display the Activity Log to view printing activity.
      Search Document Allows you to search archived documents, if you have the Use Archive functionality enabled in the Business Rules. See Document Archiving for more information.
    ClosedPrinting Picking Slips

    Use the Print Picking Slips screen to print picking slips for orders.

    1. Select a transaction from the Transaction No field.
    2. Click Update.
    3. Click Print.
    4. Select Picking Slip.
    5. Select the Additional Descriptions check box, if applicable, to print additional descriptions on the picking slips.
    6. Select the Bar Codes check box, if applicable, to print bar codes on the picking slips.
    7. Select the Kit Detail check box, if applicable, to print kit detail on the picking slips.
    8. Enter the starting slip number to print from the Starting Number field.
    9. Click a command button to
      10. Click To
      Print Print picking slips.
      Preview View a preview of picking slips.
      Reset Set all fields to their default values.
    ClosedPrinting Packing Lists

    Use the Print Packing Lists screen to print packing lists that contain quantities shipped and backordered for order you are shipping. This list is available only for verified orders.

    1. Select a transaction from the Transaction No field.
    2. Click Update.
    3. Click Print.
    4. Select Packing List.
    5. Select the Additional Descriptions check box, if applicable, to print additional descriptions on the packing list.
    6. Select the Bar Codes check box, if applicable, to print bar codes on the packing list.
    7. Select the Kit Detail check box, if applicable, to print kit detail on the packing list.
    8. Enter the starting list number to print from the Starting Number field.
    9. Click a command button to
      10. Click To
      Print Print packing list.
      Preview View a preview of packing list.
      Reset Set all fields to their default values.
    ClosedCustomer Task Pane

    The Customer task pane shows a snapshot of credit keyed to the selected customer ID, including credit status and the amounts for credit limit, open invoice balance, transaction balance, and available credit. You can also view aging buckets for the selected customer, as well as the total. You can also quickly jump to other functions, such as Price Quotes, RMAs, CRM, and Transaction View History, by using the links on the Customer task pane.

    The lower panel of the task pane includes the Configure button, which will open the Configurator function. If you are entering a sales order or manufacturing order for a configured item, follow the instructions in the Configured Sales Order Entry or the Configured Manufacturing Order Entry topics.

    The lower panel of the task pane also shows the availability of items selected in the function for the chosen location, as well as the average, minimum, list, and base prices. You can also access the Price Calculator, from the Price tab, to determine the price of items before you enter transactions and to help you provide verbal price quotes to your customers.

    ClosedPinning/Unpinning the Task Pane

    You can pin and unpin the task pane to the side of the TRAVERSE window by clicking the pushpin icon. When the pushpin icon points down, , you can always access the task pane. When the pushpin icon points to the left, , you must hover your cursor over the Tasks tab on the right-hand side of the TRAVERSE window to use the task pane.

    Note: You can select True from the ShowTaskPanel field in the View > Preferences... screen to default task panes across the entire system to automatically expand when opening applicable functions. Selecting False in the ShowTaskPanel field defaults task panes to stay closed when opening applicable functions. Even when set to False, you can always use the pushpin icon to pin and unpin the task pane to the right-hand side of the TRAVERSE window.